Returns and Exchanges Policy

At RingTopix, we want you to be completely satisfied with your purchase. If for any reason you’re not entirely happy with your order, our returns and exchanges policy is designed to ensure a smooth and hassle-free process. Please review the following guidelines to understand how to return or exchange items purchased from our website.

Eligibility for Returns

  1. Return Window: We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused and in its original, sealed packaging.

  2. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used perfumes. Additionally, gift cards and clearance items are non-returnable.

How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer service team at [email protected] or call us at 875-765-5675. Provide your order number and details of the item you wish to return. Our team will provide you with a return authorization number and instructions on how to proceed.

  2. Prepare the Return: Pack the item securely in its original packaging. Include the return authorization number and a copy of your original receipt or order confirmation.

  3. Return Shipping: Ship the package to the address provided by our customer service team. Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Refunds and Exchanges

  1. Processing Time: Once we receive your returned item, we will process it within 5-7 business days. You will receive a confirmation email when your return has been processed.

  2. Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect on your account, depending on your bank or credit card issuer.

  3. Exchanges: If you prefer an exchange instead of a refund, please inform our customer service team when you initiate the return. We will provide instructions for exchanging your item for another fragrance of equal value.

Defective or Incorrect Items

  1. Inspection: If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return and cover the cost of return shipping.

  2. Resolution: Once we receive the returned defective or incorrect item, we will either replace it with the correct or non-defective item or issue a full refund, based on your preference and availability of the item.

Contact Information

If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: 875-765-5675
  • Customer Service Hours: 2082 Par Drive, Sherman Oaks, California, United States

Thank You for Shopping with RingTopix

We appreciate your business and are committed to providing you with high-quality fragrances and excellent customer service. Thank you for choosing RingTopix, and we look forward to serving you again in the future.

Feel free to customize this policy to fit the specific practices and contact details of RingTopix!